Custom White Ceramic Mug 11 oz with Logo

Shipping & Processing

At ArtNPromo, we work to process and ship orders as quickly as possible.

• Order Processing: Most orders are processed within 48–72 business hours after the order is confirmed and required artwork/design information has been received.
• Custom Products: Production time may vary depending on the product, quantity, customization requirements, artwork approval, and order complexity.
• Shipping Time: Carrier transit times are separate from our processing/production time and may vary based on destination, carrier service, weather, holidays, and other circumstances outside our control.
• Tracking: When available, tracking information will be provided after your order ships.
• U.S. Orders: ArtNPromo currently ships orders within the United States.
• Delivery Delays: If an order cannot be shipped within the timeframe communicated at checkout or in the order confirmation, we will contact you with updated information and available options.

We recommend allowing additional time for large, highly customized, or bulk orders.

Returns & Refunds

Because many ArtNPromo products are customized and personalized with your logo, artwork, colors, or other specifications, custom products generally cannot be returned simply because you changed your mind, selected the wrong option, or no longer need the product.

Before Production

If you need to cancel or change your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or changes before production begins. Once customization or production has started, cancellation may no longer be possible.

Artwork & Design Approval

For orders requiring a digital proof:

• Please carefully review your proof before approving it.
• We are not responsible for customer-approved spelling, artwork, colors, placement, sizing, or other information that was correctly reproduced from the approved proof.
• If ArtNPromo makes an error that differs from the approved proof, please contact us so we can review and resolve the issue.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from the approved design/order, please contact us within 7 calendar days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos of the product
• Photos of the packaging, when applicable

After reviewing the issue, ArtNPromo may provide a replacement, correction, refund, or other appropriate resolution, depending on the circumstances.

For approved claims involving damage or an ArtNPromo production error, we will work with you regarding the appropriate return or replacement shipping arrangements.

Change of Mind / Customer Errors

We generally cannot accept returns or provide refunds for customized products due to:

• Change of mind
• Incorrect customer-provided information
• Customer-approved artwork
• Incorrect size, color, quantity, or product selection
• Failure to review the digital proof
• No longer needing the products
• Customer-supplied artwork that was approved for production

Because customized products are made specifically for your order, they generally cannot be resold.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Approved refunds are normally processed within 3–7 business days after the refund has been authorized. Your bank or payment provider may require additional time to post the funds to your account.

Shipping Charges

Original shipping charges are generally non-refundable, except where required by applicable law or when the issue is determined to be the result of an ArtNPromo error.

Lost or Stolen Packages

If tracking shows that an order was delivered but you cannot locate it, please contact us promptly. We will assist you in working with the shipping carrier where possible.

Once a carrier confirms delivery to the address provided with the order, ArtNPromo cannot guarantee recovery of packages that are subsequently lost or stolen.

Contact Us

For shipping, return, replacement, or refund questions:

Email: sales@artnpromo.com

Please include your order number so we can assist you more quickly.