Shipping policy

Shipping Policy

Last Updated: January 2026

This Shipping Policy outlines how ArtNPromo ("we", "our", "us") processes, ships, and delivers orders placed through https://artnpromo.com. By placing an order, you agree to the terms below.

1. Order Processing Time

  • All products sold by ArtNPromo are made-to-order and customized unless stated otherwise.

  • Standard order processing and production time typically ranges from 3–7 business days, depending on product type, customization, and order volume.

  • Bulk, corporate, or special orders may require additional processing time. Estimated timelines will be communicated at the time of quotation.

Processing time does not include shipping transit time.

2. Shipping Methods & Carriers

  • We ship orders using reputable third-party carriers such as USPS, UPS, FedEx, or other available logistics providers.

  • Shipping methods and costs are calculated at checkout or provided via custom quote for bulk orders.

ArtNPromo reserves the right to select the most appropriate carrier for your order.

3. Shipping Rates

  • Shipping fees are based on product size, weight, destination, and selected shipping method.

  • Shipping charges are non-refundable, except in cases where the error is solely caused by ArtNPromo.

4. Estimated Delivery Time

  • Delivery times shown at checkout are estimates only and are not guaranteed.

  • Once an order has been shipped, ArtNPromo is not responsible for delays caused by the shipping carrier, weather conditions, customs, or other circumstances beyond our control.

5. Order Tracking

  • Once your order ships, a tracking number will be provided via email (if available).

  • Tracking updates are managed by the shipping carrier and may take up to 24 hours to appear.

6. Shipping Address Accuracy

  • Customers are responsible for providing accurate and complete shipping addresses at checkout.

  • ArtNPromo is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

  • Additional shipping fees may apply for reshipment.

7. Damaged, Lost, or Missing Packages

7.1 Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Clear photos of the damaged product and packaging are required for review.

7.2 Lost or Missing Packages

  • ArtNPromo is not responsible for packages marked as "Delivered" by the carrier.

  • For lost shipments, customers must contact the carrier directly using the provided tracking information.

8. International Shipping (If Applicable)

  • International shipping availability, rates, and delivery times vary by destination.

  • Customers are responsible for customs duties, taxes, import fees, or brokerage charges imposed by their country.

  • ArtNPromo is not responsible for delays caused by customs processing.

9. Bulk & Corporate Orders

  • Bulk or corporate orders may ship in multiple packages.

  • Delivery timelines for bulk orders are estimates and depend on production completion and carrier performance.

10. Shipping Restrictions

  • We do not ship to P.O. Boxes for certain products or carriers.

  • We reserve the right to refuse shipping to specific locations if delivery is not feasible.

11. Policy Updates

ArtNPromo reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on the Website.

12. Contact Information

For shipping-related questions, please contact:

ArtNPromo
Website: https://artnpromo.com
Email: support@artnpromo.com

By placing an order with ArtNPromo, you acknowledge that you have read and agreed to this Shipping Policy.