Refund policy

Refund And Return Policy

Effective Date: January 1, 2025

At ArtNrpomo, we strive to create high-quality personalized and customized business name art to meet your needs. We understand that satisfaction is key, which is why we have designed this Return & Refund Policy to ensure a smooth process in case of issues with your order.

1. Customization and Personalization

Since all of our products are personalized and customized to your specific requirements (including your business name, logo, colors, and other design preferences), we are unable to accept returns or exchanges based on personal preferences, design changes, or mistakes in customization after the order has been processed.

2. Order Accuracy

To ensure your customized order is correct, we will:

  • Provide a digital proof for your approval before finalizing production. Please review this proof carefully, as it will be used to create your art piece.
  • If any errors or discrepancies in the design are identified before production, we will make necessary corrections free of charge.
  • If the final product contains an error that was not present in the approved proof (e.g., a typo or design mistake on our part), we will correct the issue at no additional cost and provide a replacement.

3. Damaged or Defective Items

If your personalized art product arrives damaged, defective, or is significantly different from what you approved in the digital proof, please follow these steps:

  1. Contact Us Immediately: Reach out to our customer support team at support@artnrpomo.com within 7 days of receiving the item. Please include photos of the damaged or defective item and any relevant details (order number, shipping receipt, etc.).
  2. Return Process: If the issue is confirmed, we will guide you through the return process. You may be required to send the damaged item back to us.
  3. Refund or Replacement: After verifying the issue, we will either:
    • Issue a full refund for the damaged/defective item, or
    • Provide a replacement at no extra cost.

4. Change of Mind

Due to the personalized nature of our products, we cannot accept returns or exchanges based on a change of mind. Once the order has been processed and a digital proof has been approved, we begin the customization and production process, making the item non-returnable.

5. Cancellations

Before Proof Approval: You may cancel your order at any time before you approve the digital proof. In such cases, we will issue a full refund.After Proof Approval: Once you approve the proof and production begins, cancellations are no longer possible.

6. Shipping and Handling

  • Shipping Costs: Shipping charges are non-refundable. If you receive a damaged or defective item, we will cover the cost of return shipping.
  • Return Shipping: If a return is necessary due to a mistake on your part (e.g., incorrect information or a change of mind), the cost of return shipping will be your responsibility.

7. Processing Times for Refunds

Refunds for eligible returns or cancellations will be processed within 7–10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase.

8. Lost or Stolen Items

If your order is lost or stolen during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. Please note that once an item is marked as delivered, we are not responsible for its loss or theft.

9. International Orders

For international orders, We Only Provide services with in USA.

10. Contact Us

If you have any questions or need to initiate a return or refund process, please contact us at:

Email: sales@artnpromo.com