FAQs2025-02-17T23:54:42+00:00
FAQ’s for Mugs2025-02-17T20:16:04+00:00
  1. What types of mugs do you offer for customization?
    At the moment We are offering only ceramic mugs. But You can choose from different colors, and size to suit your needs.
  2. Can I add my company logo to the mugs?
    Yes! You can fully customize your mugs with your company logo, slogan, or any design you prefer. Our team will work closely with you to ensure your logo is displayed perfectly.
  3. Do you offer personalized mugs for individual gifts?
    Absolutely! In addition to bulk orders for businesses, we also offer personalized mugs for special occasions like birthdays, weddings, or anniversaries. You can add names, messages, and custom artwork.
  4. What is the minimum order for bulk custom mugs?
    Our minimum order for bulk mugs is typically 25 units. However, we can accommodate both small and large orders, depending on your requirements. Which includes any amount of order will be taken care of. 
  5. Can I order mugs in different colors and designs for a bulk order?
    Yes, we have multiple color options for bulk orders. You can select different mug colors or add multiple design variations. Please get in touch with us to discuss your specific needs.
  6. How do I submit my logo or design for customization?                                                                                                                                                                                                                    Once you’ve chosen your mug style and quantity, simply send us your logo or design in high-resolution format (such as AI, EPS, or PNG) via email or upload it directly on our website. You can choose an from a menu of our website Upload your design OR send that to Orders@artnpromo.com. Our team will ensure it fits perfectly on your mugs.
  1. What is the lead time for custom and bulk mug orders?
    Lead time depends on the size of your order and complexity of the design. Typically, orders are processed within 48 -72 hours of business days after approval of the design proof. For bulk orders, it may take longer, but we’ll provide an estimated timeline when you place your order.
  2. Can I get a sample before placing a large order?
    At the moment we are not offering samples to get the sample you have place an order of single mug we will prepare the mug send you the picture if you will be OK on approving over the picture that’s awesome otherwise we will ship that sample to you once you get the sample it’s totally your choice if you want to place the bulk order or not.
  3. What is the cost for custom and bulk mug orders?
    Pricing table have been provided to under the listing you can look into that section there are different tiers of pricing starting from individual order to bulk order in the same listing.
  4. What shipping options are available for bulk orders?
    We offer various shipping options, including standard, expedited, and freight shipping for larger bulk orders. Shipping costs will depend on your location and the size of the order. We’ll provide detailed shipping costs when you place your order.
  5. Are there discounts for bulk orders?
    Yes! We offer discounts for larger quantities. The discount rate varies depending on the size of the order. Please reach out to us for specific pricing and discount details.
  6. Can you handle rush orders for custom mugs?
    We can accommodate rush orders depending on the complexity of the design and availability. There will be for sure additional costs included.                                                                              Please contact us as soon as possible to discuss your timeline and we’ll do our best to meet your needs.
  1. Are the mugs dishwasher and microwave safe?
    Yes, most of our customized mugs are both dishwasher and microwave safe, though we recommend hand washing for the best long-term care of the designs.
  2. Do you offer packaging options for gifts or corporate events?
    Yes, we provide packaging options for corporate events or gift giving. Whether you need a simple box or premium gift packaging, We have listed boxes. If you need premium boxes you can buy them as well. We will either ship the boxes separately OR we can ship your mugs in those premium boxes as well..
  3. What if I’m not satisfied with my order?
    Before we send mugs for printing we get the approval from the buyer So, there is no chance that you won’t be satisfied..

 

 

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